Refund Policy
Effective Date: 23 Oct 2024
Last Updated: 07 March 2025
At Evaluake, we strive to provide high-quality cold outreach and lead generation services. However, due to the nature of our services, we maintain the following refund policy:
✅ Refunds are not provided once a service has been delivered.
✅ If Evaluake fails to deliver the agreed service due to unforeseen circumstances, a partial refund or service credit may be provided.
✅ If a client cancels an ongoing service, unused services may not be refundable.
To request a refund, clients must:
1️⃣ Email support@evaluake.com with a detailed explanation of the issue.
2️⃣ Provide proof of service failure (if applicable).
3️⃣ Allow up to 5-7 business days for review and resolution.
To request a refund, clients must:
We prioritize client satisfaction and encourage all clients to contact us first before filing a chargeback or dispute.
❌ Filing a chargeback without contacting Evaluake first may result in permanent service termination.
❌ If a chargeback is filed after receiving the service, Evaluake reserves the right to dispute it and take necessary action.
- Change of Mind: Refunds are not granted for clients who change their minds after purchasing a service.
- Poor Response Rates: Evaluake does not guarantee specific results from outreach campaigns. Performance varies based on external factors.
- Failure to Provide Required Information: If a client does not provide necessary details for campaign setup, no refund will be issued.
- Non-Compliance with Email Regulations: If a campaign is flagged or blocked due to spam complaints, refunds will not be provided.
Email: support@evaluake.com
Address: Suite A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, United Kingdom, IP28 7DE